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Frequently Asked Questions

 
How do I search for a Radiology test?
 
You can shop for a Radiology test by using the Radiology Shop tool on the home page.
 
Start by picking the type of test you need. For example, if your doctor ordered an MRI of the Knee, pick "MRI". On the next page you'll see a list of MRI tests. They're organized alphabetically across the columns. Select your test. On the following two pages you'll pick your location and then be shown all local Radiology centers that can do the test for you. You'll see prices, test descriptions and more.
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What do these prices include?
 
Prices shown are estimates. Your final price can be higher or lower than the estimated prices listed on the website. The final price includes the performance of the test, the final Radiology report, and any contrast/dye if necessary.
 
Review the test you need by looking at your doctor’s order (or by calling your doctor’s office). Keep in mind that some tests include one or more body parts. For example, a CT scan to look for kidney stones includes a CT scan of the abdomen and a CT scan of the pelvis. You’ll need to look up both of these tests to get an accurate price estimate. If you need help call us at 877-573-6253.
 
Please note that the estimated prices do not include “call backs” for additional images or further testing.
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Whose prices are these?
 
Prices on our site are determined by RemakeHealth through a partnership with a national Radiology network. They do not represent Radiology facility prices.
 
Our prices are well below usual and customary charges. Prices include the test and the official Radiology report. There are no hidden or extra charges. We feature only highly qualified facilities and go the extra step in helping you prepare for your test and schedule it at a time convenient for you over the phone.
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How do I buy a Radiology test?
 
Look for the test and a local facility on the website. If you need help or would like to purchase a test call us at 877-573-6253. Our offices are open M-F 8 am to 8 pm EST. We'll give you a customized price quote. We accept all major credit cards.
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Can I call you to ask a question about ordering a Radiology test?
 
You can reach us at 877-573-6253. Our offices are open M-F 8 am to 8 pm EST.
 
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How do I schedule an appointment?
 
Call us at 877-573-6253 and our One Call Medical Radiology network customer support staff will help you purchase your test and schedule an appointment. They will also ask you about any special needs or requests to help make the test go as smoothly as possible.
 
If you need to reach our scheduling department to change or cancel your appointment please call us at 877-573-6253.
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What if don't show up for my appointment?
 
Each Radiology facility has its own policy regarding “no-shows.” If you need to reschedule your appointment, please contact Customer Support at 877-573-6253.

Please contact us 24 hours before your scheduled appointment to receive a full refund should you decide to cancel your appointment.

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Do I need a doctor's order before I buy a test?
 
Yes, a doctor's prescription is required. The Radiology facility will also obtain a copy of the order and your doctor's information prior to performing your test. Please make sure that you have a doctor's order before you call to purchase your test. If you need assistance reading your prescription call us at 877-573-6253.
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What about refunds or disputes?
 
We will refund your full charged amount if you cancel your test 24 hours before your scheduled appointment. In order to request a refund, please call us at 877-573-6253.

Disputes are handled on a case-by-case basis. Our staff works with you to ensure that you are satisfied with our service. If you would like to dispute a charge for your test please call us at 877-573-6253.

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How does this site work with my insurance plan?
 
RemakeHealth's service is ideal for consumers who have an HSA plan or other high-deductible coverage. If your plan permits you to pre-pay for services and then submit a claim/receipt for reimbursement, we make it easy to buy a Radiology test. You file your reimbursement claim with your insurance plan as per their procedure.
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I was told I need authorization. What does that mean?
 
If you do have insurance coverage, your plan may require your doctor to request an authorization number for “high-tech” exams such as MRI and CT. If you do have insurance and will be submitting a claim for credit or reimbursement, you may need to obtain this number prior to receiving your test. Without this number, your insurance company may not reimburse you for the test.
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How does this site protect my privacy?
 
Your personal information will never be shared with anyone without your express permission or as required by law. We are fully committed to keeping your personal information private and secure.
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Do you store credit card information?

Our site does not store credit card information. All credit card transactions are secure and PCI compliant.
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How are facilities chosen and displayed on the website?

Facilities featured on the website are accredited by the American College of Radiology and staffed by American Board Certified Radiologists. Facilities do not pay to be listed on the website nor pay fees for preferential listing.
 
Each facility has its location, office hours, and modalities displayed for your reference. When you search a specific local area, the facilities are listed by order of entry into our database.
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When was information about facilities last updated?

Information about Radiology centers and prices are frequently updated. The site was last updated on April 20, 2010.
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How is this site funded?

This website is owned and fully funded by RemakeHealth Inc. The website is independent and free of any sponsorship.
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